Welcome to Equestrian Gear’s FAQ page! As fellow riders, we understand the importance of reliable gear and seamless shopping. Below, we’ve compiled answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact our customer service team.

About Our Products

What types of products do you offer?
We specialize in premium equestrian equipment, including categories like Accessories, Barn Hardware, Beanies & Toques, Belts, Birkenstock, Blanket Accessories, Blanket Liners, Blanket Necks, Blundstone, Boots, Breeches, Buckets & Pails, Caps, Casual Tops, Clothing Care, Cowboy Hats, CSA, Dewormers, and Dress. Our products are designed for riders of all levels, focusing on durability, comfort, and style for both competitive and casual equestrian activities.
Are your products suitable for competitive riders?
Absolutely! Our gear, such as breeches, boots, and accessories, is curated to meet the demands of competitive events. We offer fast shipping options to ensure you’re prepared for upcoming competitions.
Do you sell products for horse care?
Yes, we offer items like dewormers, blanket accessories, and barn hardware to support overall horse health and stable management.

Shipping and Delivery

Where do you ship?
We ship globally to most countries, excluding some Asian regions and remote areas. If you’re unsure about delivery to your location, please email us for confirmation.
What are your shipping options and costs?
  • Standard Shipping: Costs $12.95 and is handled by DHL or FedEx. Delivery takes 10-15 days after dispatch, ideal for urgent needs like competitions.
  • Free Shipping: Available for orders over $50 via EMS. Delivery takes 15-25 days after dispatch, perfect for planned purchases.
How long does order processing take?
Orders are processed within 1-2 business days. After that, shipping times depend on your chosen method. All shipments include tracking for your convenience.
Can I track my order?
Yes, both standard and free shipping options come with tracking. You’ll receive tracking information via email once your order is dispatched.

Returns and Exchanges

What is your returns policy?
We stand behind our products! If you’re not satisfied, you may return items within 15 days of receipt. Please ensure they are in original condition with tags attached. For details, contact us at [email protected].
How do I initiate a return?
Email our customer service team with your order details and reason for return. We’ll guide you through the process promptly.
Are there any items that cannot be returned?
For hygiene and safety reasons, items like dewormers or used clothing may not be eligible. Please refer to our full policy or contact us for specifics.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to accommodate our global community of riders. All transactions are secure and encrypted.
Is my payment information safe?
Yes, we use trusted payment gateways to ensure your data is protected. We do not store sensitive payment details on our servers.

Account and Customer Service

Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.
How can I contact customer service?
We’re here to help! Reach out via email at [email protected] or visit our address at 89 Plaistow Road, Haverhill, US 01830. Our team, comprised of experienced riders, responds quickly to inquiries.
What if I have a question not covered here?
No problem! Email us with any additional questions—we’re dedicated to enhancing your equestrian experience with quality gear and support.

Thank you for choosing Equestrian Gear as your trusted partner in premium equestrian equipment. Ride on with confidence!