Shipping Information

Order Processing

At Equestrian Gear, we understand you’re eager to receive your equestrian equipment. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

We offer two reliable shipping options to meet your needs:

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Best for: Faster delivery with tracking

Free Shipping

  • Available for: Orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Best for: Budget-conscious shoppers

Please note: We ship worldwide, with the exception of some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

As fellow riders who understand the importance of proper fitting equestrian gear, we want to ensure you’re completely satisfied with your purchase. Our return process is designed to be straightforward and rider-friendly.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items.

Eligibility Requirements

To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging with all tags attached
  • Returned within the 15-day window

Non-Returnable Items

For the health and safety of our equestrian community, the following items cannot be returned or exchanged:

  • Dewormers (due to pharmaceutical regulations and safety concerns)
  • Clothing Care products that have been opened or used
  • Intimate apparel and items where hygiene is a concern
  • Items marked as final sale or clearance

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service Team

Email us at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.

Step 2: Wait for Authorization

Our customer service team (comprised of experienced riders who understand your needs) will review your request and provide you with a Return Authorization Number and shipping instructions within 1-2 business days.

Step 3: Package Your Item

Securely package the item in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.

Step 4: Ship Your Return

Send your return package to our address using a trackable shipping method. We recommend insuring your package as we cannot be responsible for lost return shipments.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:
Dear Equestrian Gear Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Date of Order: [Order Date]
Item(s) to Return/Exchange: [Product Name(s) and SKU if available]
Reason for Return/Exchange: [Please provide details]
For exchanges, I would like to exchange for: [Preferred Item Details]

I confirm that the item(s) are unused, in original condition with tags attached, and in their original packaging.

My shipping address is:
[Your Full Name]
[Street Address]
[City, State/Province, Postal Code]
[Country]

Thank you for your assistance,
[Your Name]
[Your Email Address]
[Your Phone Number – Optional]

Refund Processing

Once we receive and inspect your returned item (typically within 5-7 business days of receipt), we will process your refund or exchange:

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we approve your return
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Processing

For exchanges, we will ship your new item once we receive and process your return. Standard shipping rates apply for the new shipment. If the exchange item is of higher value, we will contact you for payment of the difference.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite your replacement at no additional cost to you.

Need Assistance?

Our customer service team – fellow riders who understand your equestrian needs – is here to help:

Email: [email protected]

Address: 89 Plaistow Road, Haverhill, US 01830

Response Time: 1-2 business days

Thank you for choosing Equestrian Gear for your equestrian equipment needs. We’re committed to ensuring your satisfaction with both our products and service.

Happy Riding!
The Equestrian Gear Team